F.A.Q.

Not at this time.
We are following the government mandated passport rules and as we are deemed an essential service we will follow the guidelines established for essential service operators.

In operation since 2005, Adventure Charters & Rentals is a division of Gertzen Ventures Ltd. Our fleet contains 7 buses ranging in size from 14 to 55 passengers and we have both rugged and hardworking buses or cozy and comfortable buses. We offer a variety of seating, entertainment and capacity levels depending on your use and destination.

We have travelled the highways of BC and beyond, and we’ve traversed the backcountry deactivated logging roads of the Cariboo Chilcotin all with ease, safety, and comfort for our passengers. From tourism exploration, school or organization travel, to wedding and local event shuttle service, we have provided a safe, comfortable and enjoyable experience to our passengers.
Adventure Charters is a fully licensed passenger transport company with a National Safety Code Certificate.

Absolutely! Private charters are the mainstay of our business. Please visit our private charter page for additional information.

Our buses to the lower mainland travel southbound from Prince George every Monday and Thursday and northbound Tuesday and Friday's.
They do a complete round trip Prince George to Kamloops every Monday and Thursday.

Find our schedules here.

We stop at most communities along our route, including:
Prince George, Hixon, Quesnel, Kersley, McLeese Lake, Soda Creek, Wildwood, Williams Lake, 150 Mile House, Lac la Hache, 100 Mile House, 70 Mile House, Clinton, Cache Creek, Savona, Kamloops, Hope, Spences Bridge, Lytton, Boston Bar, Yale, Chilliwack, Abbottsford and Surrey.

Our goal going in to Surrey is to connect with as much of the existing public transportation as possible. Stopping at the Surrey Scott Road Sky Train station allows our passengers to get off the bus and hop on to the Sky Train, bus, or cab then filter into which ever direction they need to go.

The communities listed on our scheduled routes are approved by Transport Canada. Many of the other locations people are inquiring about do have a different bus service, see our list of connecting bus services here.

The price of our tickets vary by departure and destination cities, if you are booking through the office or if you are booking online (you get a self-serve discount for booking online!) and when you book a round trip ticket you get a 10% discount. To find pricing please use our booking system and enter your trip information and it will display pricing for your trip, very similar to booking an airplane ticket.

Advance bookings are highly recommended to ensure there is a seat available on the date you wish to travel.

We only stop in smaller communities when a passenger is scheduled to get on or off, but it is possible to walk onto the bus at any of our scheduled stops when a seat is available. These communities are:

Prince George
Williams Lake
Cache Creek
Chilliwack
Surrey

Our drivers are unable to process card transactions and can only accept exact change

A full refund will only be issued when a confirmed ticket is cancelled within 48 hours of original booking time, provided it is not also within 24 hours of the scheduled departure of your trip.

All bookings are completely non-refundable and non-exchangeable if a cancellation is made within 24 hours of your scheduled departure time.

All cancellations or change requests are subject to a $25 fee per ticket, per direction.

For all other situations, the value of the unused ticket can be applied, within a one-year period from date of issue of the original ticket(s), to the value of a new ticket, plus applicable taxes and any additional fare difference, subject to availability and a $25 cancellation/rebooking fee per direction.

To change or cancel your travel please send an email to info@adventurecharters.ca and be sure to include your confirmation number, or reply to this itinerary email.

Luggage space is limited on the buses.

Included with each ticket free of charge:
One (1) piece of standard medium sized luggage, or the equivalent, that can not exceed 50lbs. This item must not exceed 158 centimeters (62 inches) when adding the total exterior dimensions of the (length + height + width)
One (1) small carry on item up to 25 pounds, plus one personal item (purse, handbag, etc)

ONE additional luggage item may be added for a $50 Fee to any paid ticket.

Overweight or oversize luggage is an additional $100 and can not exceed 70lbs.

Baggage must not exceed 158 centimeters (62 inches) when adding the total exterior dimensions of the (length + height + width). Any Bags exceeding the 158 cm. (62 inch) limit will be assessed oversized baggage charges.

• Carry on bags must fit in the overhead compartment or at your feet
• The "no charge" allowance for baggage is restricted to 23 kilograms (50 pounds) per bag. Baggage exceeding fifty (50) pounds per bag will be subject to overweight baggage charges. Baggage over 32 kilograms (70 pounds) per bag will not be accepted.
• All Baggage fees NOT PAID at the time of booking are collected when boarding

Our drivers are unable to process card transactions and can only accept exact change.

Mobility aids, such as walkers, and baby/infant items such as strollers or car seats are no extra fee.

Luggage items over and above TWO items per passenger will only be accepted when space allows and you will need to contact our office in advance to arrange transport. Anything not pre-arranged will be refused at the time of boarding.

No. Our drivers work from a passenger manifest that will have you listed, and you don’t need to print tickets for our driver to see. We will ask for your name and the confirmation number you received at the time of booking and again in the itinerary email you will receive. This itinerary is just for your information so you have all the pertinent information regarding your trip.

We do not check ID when passengers are loading the bus however we do ask that guests have ID on them in case of emergency.
We reserve the right to check identification at any time.

Any child 2 years of age or older will need to have a ticket for their own seat. Infants up to 23 months old may sit on a parent’s lap without need to purchase a separate ticket.
If you want to guarantee an infant can be in their car seat next to you, you will also need to pay the fare for the seat occupied by the child's car seat. If there is available space at the time of travel we are happy to allow this for no charge.
Storage of a car seat in our luggage area is always no charge.

Small dogs or cats in carriers may be carried onboard for an additional $40 fee. No other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge.

Maximum pet carrier size allowed:
Hard-sided: 23 cm (9 in) x 40 cm (15.5 in) x 55 cm (21.5 in)
Soft-sided: 27 cm (10.5 in) x 40 cm (15.5 in) x 55 cm (21.5 in)

We do not.
We launched service with our existing fleet of buses to allow us to start servicing the areas that Greyhound left without transportation options ASAP.
Future units purchased for our Intercity bus service will feature these added upgrades.

Yes! We have scheduled rest breaks built into our schedule, for example, between Prince George and Surrey there are scheduled stops of approximately 20 minutes each in Williams Lake, Cache Creek and Chilliwack.  
Beyond our scheduled rest breaks, the bus only stops in smaller communities when a passenger is booked to get on or off the bus as we are reservation based and not licensed for flagging.

If you require a washroom stop sooner then the next stop please let the driver know and they will make the next safe stop.