Terms of Service


COVID-19 UPDATES

All passengers are required to wear face masks at all times. 

If you have travelled outside of Canada in the past 14 days or are displaying any signs of COVID-19 such as fever or flu like symptoms, please contact our office to reschedule your trip.

For the safety of passengers and employees, we ask all passengers to wear masks over their mouth and nose. This includes during the boarding process and while on board.

If a passenger does not have their own mask, they will be available for purchase from your driver.

If a passenger refuses to wear a mask without a medical document indicating the inability to wear a mask, they will be denied boarding.

Our buses traditionally receive a thorough cleaning each time they return to our shop between routes but we have added a long lasting disinfectant spray to our protocol as well as a new step of fully disinfecting the passenger area at each terminus point with medical grade cleaners.

Hand sanitizer and wipes are available to all passengers who wish to personally ensure their space is sanitized.


Enjoy Your Trip

 Feel free to bring reading material, radio headsets and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption.

Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used. (External power outlets are NOT available)


Washrooms

 Our buses are not equipped with washrooms, however, there will be frequent stops and opportunities to use public facilities


On Board Restrictions

For everyone's safety and comfort, Adventure Charters Inter-City Bus asks that customers please follow certain restrictions while on board. Federal law does not permit smoking on Adventure Charters Inter-City Bus buses. We have a zero tolerance for alcohol, drugs, weapons and unruly behavior. Any passengers caught violating this policy will be ejected immediately and fare will not be refunded.

Photography, video or audio recording of Adventure Charters Inter-City Bus personnel, equipment or procedures is strictly prohibited. For your safety and the safety of those around you, passengers should remain seated while the bus is in motion. Audio, video and camera equipment should be stored with other carry-ons when not in use.

Small dogs or cats in carriers may be carried onboard for an additional fee. No other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge.


Flagging the Bus

Flagging the bus is not permitted. Reservations are required.


Tickets

Tickets are limited as endorsed and are non-transferable. The unauthorized resale of Adventure Charters Inter-City Bus tickets is strictly prohibited and will be prosecuted. No reservations are accepted unless expressly stated otherwise. Tickets are valid ONLY for the schedule, date and time for which purchased. Adventure Charters Inter-City Bus is not responsible for lost or stolen tickets.


Changes and Cancellation 

All bookings are completely non-refundable and non-exchangeable if a cancellation is made within 24 hours of your scheduled departure time.

All change requests are subject to a $25 fee and seat availability on the requested date.

A full refund will be issued only when a confirmed ticket is cancelled within 48 hrs of original booking provided it is not within 24 hours of the scheduled departure.

For all other situations, the value of the unused ticket can be applied, within a one-year period from date of issue of the original ticket(s), to the value of a new ticket, plus applicable taxes and any additional fare difference, subject to availability and a $25 rebooking fee.


Fares and Fees

Fares are valid ONLY for the schedule, date and time for which booked.

Travel

  • Each passenger should carry valid photo ID onboard the bus
  • Tickets are non-transferable. If presented for transportation by any person other than the person for whom originally purchased, the ticket will be void and may be confiscated.
  • Tickets do not have to be printed, electronic copies on are accepted.

 Departure dates and times may change. Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier’s reasonable control. Apart from accommodations for disabled and elderly passengers, seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic.


Baggage

Liability for baggage is limited by applicable tariff. All baggage must be claimed promptly upon arrival. Storage charges apply for late claimed baggage. Liability for lost or damaged baggage is limited to the actual value not to exceed $250 per Adult Fare or $125 per Child Fare.

Certain articles are not accepted for carriage. Please see our website for a list of items which are not accepted. There is no liability for unchecked baggage. Baggage must be properly identified including name and address.

Carrier may open and inspect baggage.

Adventure Charters Inter-City Bus, baggage is transferred automatically to the next bus in most locations. At certain transfer points, the driver will advise passengers if they are required to transfer it to their next schedule.

For passengers traveling on Adventure Charters Inter-City Bus schedules, one (1) piece of baggage will be free for each adult, youth and child. One (1) additional piece of baggage can be accepted for a charge of $25.00 for adults only. One (1) small bag, up to 25 pounds, plus one personal item (purse, handbag, etc) can be taken aboard for each adult or child. Carry on bags must fit in the overhead compartment or under the seat.

  • Baggage must not exceed 158 centimeters (62 inches) when adding the total exterior dimensions of the (length + height + width). Any Bags exceeding the 158 cm. (62 inch) limit will be assessed oversized baggage charges of $30 per bag.
  • The "no charge" allowance for baggage is restricted to 23 kilograms (50 pounds) per bag. Baggage exceeding fifty (50) pounds per bag will be subject to overweight baggage charges. Baggage over 32 kilograms (70 pounds) per bag will not be accepted.
  • All Baggage fees NOT PAID at the time of booking are collected when boarding

 1. Baggage Defined: All baggage transported in baggage service must be in a container that can withstand handling and piling that occurs during transportation. This is to protect its contents, and to make sure that it will not damage other property. It must be securely closed / locked, strapped, roped or tied and must have a handle or other way to attach a Baggage Claim Check. Baggage not in containers will be accepted providing that it can withstand handling and piling without damage to itself or other property. Baggage can be either personal or sample baggage. Personal baggage includes clothing, toiletries (except liquids in glass containers) and similar personal effects. These items are for the wear, use, comfort and convenience of the passenger or purpose of the journey.

Personal baggage does not include items intended for sale. No prohibited items will be permitted in baggage service

Fragile Items: Fragile items must be wrapped in bubble-plastic, packed in Styrofoam (molded, pellets, or sheets), or placed in cardboard containers with corrugated partitions to prevent damage to the fragile item. Clothing, bedding material, newspaper is not considered adequate protection for fragile items

Identification of Baggage: All baggage must be properly identified with the name and address to which the bag may be sent in the event of a loss. The owner's complete name and address must be inside.

Property Carried at Owner's Risk: The following items may be transported as "Property Carried At Owner's Risk: Articles of extraordinary value, articles other than baggage contained in cartons, business machines, cassette/CD players, cassettes/CDs, cameras, computers, laptops, or typewriters, foodstuffs, fragile articles, jewelry/watches, liquids, meat, musical instruments, radios, receptacles that are not in good order or lack sufficient strength to withstand normal handling, receptacles with articles attached or protruding, sewing machines, tricycles, valuable papers (including manuscripts, irreplaceable publications, documents, etc.).

Acceptable Types of Baggage
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks, backpacks and securely tied cardboard boxes. A plastic and/or a paper bag are not acceptable as checked baggage.